Last edited: 11th June, 2024

These Terms of Service (“Terms”) govern your use of the websites, mobile applications and services (collectively, the “Services”) provided by Collar (as defined below).

  1. General

These Terms apply to all users of the Services, including without limitation users who are sellers, merchants, or contributors of content, information and other materials. If you are entering into this agreement for and on behalf of a business entity, and the term “you” in this agreement shall mean the business entity on whose behalf you are using the Services, unless the context does not permit.

These Terms are between you and Collar Pte. Ltd. or between you and any different service provider identified for a particular Service. For ease of reference, each of Collar Pte. Ltd. and its subsidiaries are referred to in these Terms as “Collar”.

By using the Services in any manner, including but not limited to visiting or browsing the Services, you agree to observe and be bound by these Terms and the additional terms and conditions and policies referenced herein and/or available by hyperlink.

Collar reserves the right to change or modify these Terms at any time. You will be deemed to have agreed to the amended Terms by your continued use of the Services following the date on which the amended Terms are posted here.

If you have any questions, please send us a message via our Contact Form.

  1. Use of the Services

Subject to your compliance with these Terms, Collar grants you a limited, non-exclusive, revocable (with or without cause), non-transferable right and licence to use the Services.

You shall use the Services in accordance with these Terms and shall not:

  • Upload or communicate any Content (as defined below) that violates or infringes another party’s rights of publicity, privacy, copyright, trademark or any other intellectual property right.
  • Copy, decompile, reverse engineer, disassemble, attempt to derive the source code of, decrypt, interfere with, or disrupt the integrity or the performance of the Services.
  • Make any modification, adaptation, improvement, enhancement, translation or derivative work from the Services.
  • Violate any applicable laws, rules or regulations in connection with your access or use of the Services.
  • Use the Services in violation of or to circumvent any sanctions or embargo.
  • Remove, alter or obscure any proprietary notice (including any notice of copyright and trademark) of Collar or its affiliates, partners, suppliers or licensors.
  • Use the Services for any purpose for which it is not designed or intended.
  • Use the Services to create or promote a product, service or software that is, directly or indirectly, competitive with or in any way a substitute for the Services or any services, product or software offered by Collar.
  • Use any proprietary information or interfaces of Collar or any other intellectual property of Collar in the design, development, manufacture, licensing or distribution of any application, accessories or devices for use with the Services.
  • Use the Services to send, post, or otherwise communicate any Content which is false, offensive, indecent, threatening, abusive, insulting, harassing, defamatory, libellous, deceptive, infringing, fraudulent, tortious, obscene, profane, invasive of another person’s privacy, or racially, ethnically or otherwise objectionable.
  • Use the Services to send automated, unsolicited or unauthorised messages, advertising or promotional material or any junk mail, spam or chain letters.
  • Upload to, or transmit through the Services any data, file, software or link that contains or redirects to a virus, Trojan horse, worm or other harmful components.
  • Use any scraper, robot, bot, spider, crawler or any other automated device or means to access, acquire, copy or monitor any portion of the Services, or any data or content found or access through the Services.
  • Collect any information in respect of other users without their consent.
  • Commit any act to avoid paying any applicable fees and/or charges.
  • Attempt to and/or engage in any activity or act that is intended to abuse or inappropriately manipulates any promotion, campaign and/or discount codes offered through the Services. Such acts and activities include but are not limited to: creating fake or duplicate accounts; generating fake orders; buying and reselling your own inventory.
  • Use the Services to upload, post, or otherwise communicate any Content which falsely represents that your listing(s) falls under a program offered by Collar when it is not.
  • Authorise or encourage anyone to do any of the foregoing.

Collar reserves the right to claw back any cashbacks, prizes and/or amounts paid to you under any event, promotion, offers, campaign and any other activities and/or terminate or suspend your account, if you are subsequently found or suspected to be engaged in any activity or act that is in breach of these Terms, our guidelines, any additional terms and conditions and policies.

  1. Account

You would need to have an account with Collar (“Account”) in order to use some parts of the Services. When you create an Account, you represent and warrant that:

  • If you are an individual, you are at least 18 years of age.
  • If you are representing a company, organisation or any other legal entity (“Entity”), you have authority to bind the Entity to these Terms.
  • You are capable of entering into and performing legally binding contracts under applicable law.
  • All information which you provide is accurate, up to date, truthful and complete.
  • You will keep this information accurate and up-to-date.
  • You must clearly state whether you are using the services we offer as a private individual, pet company, pet shelter or frequent advertiser.

If you are under 18 years of age, you may only use the Services with the consent of and under the supervision of your parent or legal guardian who shall be responsible for all your activities.

You are responsible for all activities and transactions under your Account. We will not be responsible in any way if your password and/or Account are misappropriated or used by a third party. You, therefore agree to:

  • Keep your password secure.
  • Keep your account information up to date at all times.

Comply with Collar’s Terms of Services and all applicable laws with respect to your activities and the Content which you upload to the Services.

Unless expressly permitted by Collar and subject to these Terms and any other additional terms as Collar determines, you shall not set up multiple Accounts as an Individual. You shall not lend, transfer or sell your Account or user ID to another party and must not use another user’s Account without their permission. To this end, Collar reserves the right to suspend or terminate your Accounts and/or your access to the Services at any time, without advance notice to you.

Collar reserves the right to treat multiple Accounts set up by or on behalf of the same user, whether after obtaining Collar’s authorisation or not, as one. This includes the right to treat the funds held in multiple Accounts as one, including to debit any such Account to satisfy debts, payments and refunds under any other Account held by you or on your behalf. For instance, where you have engaged in a Prohibited Transaction using one of your multiple accounts, Collar may use the funds in that account and/or any of your other accounts to reimburse a buyer up to the amount equivalent to monies the buyer paid in connection with that Prohibited Transaction.

You may deactivate your Account at any time by by sending us a message via our Contact Form.

Collar reserves the right to, at its sole discretion, and without liability:

  • Suspend or terminate your Account and/or your access to the Services at any time, for any breach of these Terms, our guidelines, any additional terms and conditions and policies.
  • Suspend or terminate your Account and/or your access to the Services at any time, for any reason, and without advance notice.
  • Change, modify, suspend or discontinue, whether temporarily or permanently, the whole or any part of the Services at any time, for any reason, and without advance notice.
  • Suspend or terminate your Account and/or your access to the Services at any time, in the event of any act, threats of, verbal and/or written abuse against any Collar user, Collar employees, representatives and/or officer.

You acknowledge and agree that if you deactivate your Account or if we suspend or terminate your Account, you will lose any information associated with your Account, including Content. It is your responsibility to backup the Content which you upload to the Services.

Upon termination, all licences and rights granted to you in these Terms will immediately cease.

  1. Listing Boosts and Banner Ads

You may purchase listing boosts (each, a “Boost”) for increased visibility for your listings and/or purchase a banner ad (“Banner”) in accordance with Collar’s prevailing listing and priority rules and charges.

Please also take the time to read the additional terms and conditions, as set out in Clause 6 below, that will apply when you choose to purchase credit (“Collar Credits”), which may be used to pay for certain services, including Boosts and/or Banners.

When purchasing a Boost, you acknowledge and agree that:

  • your Boosted listings may rise and fall in priority in relation to other users’ listings in accordance with Collar’s prevailing listing rules, formulae and algorithms. Each Boost is an instant effect and all fees and/or charges paid by you to us for any Boost are non-refundable;
  • your Boost(s) may be terminated early if you delete the Boosted listing as sold/inactive, and no refunds will be issued for any such early termination;
  • Collar does not represent or warrant that any Boost will lead to an offer, chat, and by extension, sale; and
  • notwithstanding the above, there will be no refunds in the event that: (i) your Account is suspended or terminated due to a breach of these Terms; and/or (ii) any Content has been removed in accordance with these Terms.
  1. Payments

Collar sometimes charges a fee for certain services such as boosting your listings or uploading banner ads. Our prices are quoted in Singaporean Dollars (SGD), and we may change them from time to time. We may choose to change our fees for promotional events or new services temporarily, and these changes become effective when we announce the promotional event or new service.

You are responsible for paying Collar’s fees when they are due. If you do not, without prejudice to any other right or remedy we may be entitled to under these Terms and Conditions or by law, we may limit your ability to use the services.

Note that any payment you have made for any of our services will not be refunded if your account is terminated as a result of breach to these Terms.

5.1 Stripe as a Payment Gateway Service

Payments for boosting listings or uploading banner ads are processed via the electronic payment system Stripe. Collar only stores necessary information required to make a purchase. Your credit card information will not be stored by us and will always be processed across a secure server, using Stripe as the online payment provider.

By agreeing to these terms and conditions, the user automatically agrees to the former conditions as well as Stripe’s Privacy Policy that applies to processing of data collected by Stripe for the purpose of processing payments on the Site. Please visit Stripe in order to access all applicable conditions.

We shall not be liable for the acts or omissions of such third party payment service providers. You shall be solely responsible for the transmission of information connected to your credit or debit card and we hereby exclude all liability to the extent permitted by law.

  1. Collar Credits

If you choose to purchase Collar Credits, the following additional terms and conditions as set out in Clause 6 and its subclauses shall apply to you. You are advised to read these additional terms and conditions carefully.

6.1 General Terms

Collar Credits (“Credits”) is a pre-payment only for the services offered by Collar through the website at http://collar.sg, and all related domains and subdomains, as may be amended or updated by us from time to time (collectively, the “Platforms”), in Singapore. Collar reserves the right to:

  • limit the user of any Collar Credits; and/or
  • reject your request to purchase Collar Credits,

if we reasonably believe that the use is in breach of these Terms, unauthorised, fraudulent or otherwise unlawful.

Credits are only valid for one (1) year from the date of their purchase, unless otherwise stated in the relevant terms and conditions at the point of purchase and/or allocation (the “CC Validity Period”). The expiry date set out in your Account shall serve as conclusive evidence of the expiry date of your Credits. Thereafter, the Credits shall be deemed expired and will be cancelled immediately and without further notice. Collar reserves the right to deal with the expired Credits in such a manner as it deems fit in its absolute discretion and may at its discretion from time to time vary the CC Validity Period. You hereby agree that you will have no claim whatsoever against Collar for any expired Credits. For the avoidance of doubt, any such expired Credits are non-refundable.

Credits may not be re-sold and unless required by law, are non-refundable, non-transferrable and may not be exchanged and/or redeemed for cash or credit balance or transferred for value under any circumstances. For the avoidance of doubt, there will be no refunds in the event that: (i) your Account is suspended or terminated due to a breach of these Terms; and/or (ii) any Content has been removed in accordance with these Terms.

Collar reserves the right to correct the balance of your Credits if we believe that an error, inclusive of clerical error, has occurred. Collar may also, in its discretion, allocate Credits to you at no cost to you (“Free Collar Credits”), subject to any additional terms and conditions. Collar reserves the right to withdraw, amend and/or alter any part of or the whole terms and conditions of such Free Collar Credits, at any time without giving prior notice or compensation in cash or in kind.

You are responsible for all purchases using your Collar Credits, including unauthorised transactions.

6.2 Purchase of Collar Credits

You may purchase Collar Credits by using a credit card or debit card via the electronic payment system Stripe. The terms and conditions set out in Clause 5.1 will apply to you.

  1. Content

The Services allow users to create listings and/or share, post and/or communicate content, such as photos, videos, comments, data, text, links, product description, product specification and/or other information (“Content”).

You retain ownership rights in the Content which you upload or share on the Services but you grant Collar a worldwide, fully-paid, royalty-free, sub-licensable, and transferable licence to host, store, use, display, reproduce, modify, adapt, edit, publish and distribute such Content (subject to Collar’s Privacy Policy) for the purpose of operating, developing, providing, promoting, and improving the Services and to research and develop new products and services.

You understand and agree that you are solely responsible for the Content which you post or share on or through the Services and any loss or damage which you sustain as result of such Content is solely your responsibility.

You acknowledge that Collar does not pre-screen Content uploaded by users. Collar shall have the right (but not the obligation) in its sole discretion to refuse, delete or move any Content that is available on the Services. Without limiting the foregoing, Collar shall have the right to remove Content, without liability or the obligation to offer a refund, in any of the following events:

  • If the Content is suspected to be / is in breach of these Terms.
  • If Collar has received a complaint or notice of infringement in respect of the Content.
  • If the Content is otherwise objectionable.

Collar may also block Content and the delivery of a communication (including, without limitation, feedback, postings, messages and/or chats) to or from the Services as part of efforts to protect the Services or users, or to otherwise enforce these Terms.

  1. Selling on Collar

In using the Services to create a listing and offer an item for sale and/or offer a service (as the case may be), you agree to comply with the following:

  • All items must comply with the Terms of Services on this page.
  • You must provide a fair, accurate and complete description of each item, including your price for the item.
  • Each item must have its own listing.
  • Your listing for an item may only include text, descriptions, graphics, images and other content relevant to the item. All Content contained in a listing must be true, complete, accurate and not misleading in any manner whatsoever.
  • All items must be listed in the appropriate category.
  • Any links included in your listing leads to your personal or corporate website and must not include any links to third party websites.

You acknowledge and agree that Collar has no control over any website other than the Collar website and shall not in any event be responsible or held liable for any listing, similar or otherwise, which appears on any website other than the Collar website.

Without prejudice to the rest of these Terms of Services, you warrant, in respect of each service and/or item which you offer for sale and/or adoption on the Services (as the case may be), that:

  • You are the owner of the item, and the item is not stolen.
  • The item is not counterfeit and does not infringe upon any third party’s copyright, patent, trademark, trade secret or other proprietary or intellectual property rights.
  • The sale of the item complies with all laws and regulations which apply to that item.
  • The item is not dangerous, hazardous or subject to a recall by a government or manufacturer.
  • The Content in any listing does not infringe or violate any applicable laws and regulations, the intellectual property rights or proprietary rights of a third party.

All offers made and accepted through the Services are binding.

If you are a seller who has accepted a buyer’s offer for an item:

  • You agree to ship the item or otherwise complete the transaction with the buyer in a prompt manner unless there is an exceptional circumstance, for instance, if the buyer fails to meet the terms of your listing (such as payment method), or you cannot authenticate the buyer’s identity.
  • You may charge reasonable shipping and handling fees to cover the costs for packaging and mailing the item. However, you must not charge excessive shipping fees or otherwise avoid fees.
  • You may not alter the item’s price after a sale, or misrepresent the item’s location and price.

If you are a buyer whose offer for an item has been accepted by a seller, you agree to make prompt payment to the seller for the item, unless there is an exceptional circumstance, for instance, if you cannot authenticate the seller’s identity.

Notwithstanding the foregoing, Collar is not involved in Transaction(s) which is solely between users, hence Collar cannot ensure that a user (whether as a buyer or seller) would follow through and complete a Transaction.

  1. Shipping Service

Sellers are solely responsible for delivering sold items to buyers independent of Collar. You acknowledge and agree that Collar has no control over any delivery of the items sold as a result of your interaction with the Seller from the Platform, including but not limited to the delivery fees and method specified by sellers.

Buyers are encouraged to choose a tracked and/or registered delivery option. In any event, Collar is not responsible for any delays, delivery failures, damages, or losses resulting from the Shipping Services.

  1. Additional Terms

If you use any of the Payment Services, you acknowledge that such services shall be subject to or governed by additional terms and conditions of third party service providers, partners, subcontractors and/or agents (“Additional Terms”). You agree to comply with such Additional Terms including the terms and conditions set out in the Stripe Connected Account Agreement (available at: https://stripe.com/sg/connect-account/legal), which may be modified or updated from time to time, and any other terms and conditions that may be referred to or incorporated within such Additional Terms.

  1. Prohibited Items

You acknowledge and agree that you shall not use the Collar Platform and/or Payment Services in connection with unlawful or illegal activities such as counterfeiting, money laundering and counter-terrorism financing and any content, business or activities set out in https://stripe.com/sg/prohibited-businesses (the “Prohibited Transactions”). You understand and agree that all Prohibited Transactions shall be deemed void, and that Collar and/or its related corporations have the right to take all steps at its sole discretion that Collar deems as reasonable and/or necessary to ensure that you do not use the Collar Platform and/or Payment Services in connection with the Prohibited Transactions, including but not limited to the following:

(a) remove and/or compel you to remove illegal, infringing, unlawful or otherwise any prohibited content without advanced notice to you;

(b) access, preserve and/or disclose your account information and content in connection with the Prohibited Transaction to any legal, regulatory, or governmental authority, the relevant rights owner, or other third parties if required to do so by law, pursuant to an order of a court or lawful request by any governmental or regulatory authority having jurisdiction over Collar;

  1. Disputes with users

If you are in dispute with a user of our Services, you are encouraged to contact that user to resolve the situation amicably. If the dispute is notified to Collar, Collar will attempt in good faith to facilitate resolution of the dispute but is under no obligation to resolve the same. You agree to release Collar and to indemnify and hold Collar harmless from and against any claims, demands, liabilities and/or damage arising out of or in connection with your disputes with users of our Services.

  1. Privacy

Your privacy is very important to us at Collar. Please see our Privacy Policy on how we handle your information.

  1. Intellectual Property

You acknowledge and agree that the Services and all copyright, patents, trademarks, trade secrets and other intellectual property rights associated therewith are, and shall remain, the property of Collar. Furthermore, you acknowledge and agree that the source and object code of the Services and the format, directories, queries, algorithms, structure and organisation of the Services are the intellectual property and proprietary and confidential information of Collar. You are not granted any intellectual property rights in and to the Services not expressly granted in these Terms and such rights are hereby reserved and retained by Collar.

The Services may utilise or include third party software that is subject to open source and third party licence terms (“Third Party Software”). You acknowledge and agree that your right to use such Third Party Software as part of the Services is subject to and governed by the terms and conditions of the open source and third party licences applicable to such Third Party Software, including, without limitation, any applicable acknowledgements, licence terms and disclaimers contained therein. In the event of a conflict between these Terms and the terms of such open source or third party licences, the terms of the open source or third party licences shall prevail with regard to your use of the relevant third party software. In no event shall the Services or components thereof be deemed to be open source or publicly available software.

You are not authorised by Collar to use Collar’s trademarks in any advertising, publicity or in any other commercial manner without the prior written consent of Collar, which may be withheld for any or no reason.

  1. Reporting Unauthorised Content

Collar respects the intellectual property rights of others and we expect the same of our users. If you believe that there has been unauthorised use of your intellectual property rights by a user, please send us a message via our Contact Form.

Collar reserves the right to suspend or terminate your account and/or your access to the Services if there are repeat complaints against you of intellectual property infringement and/or incompliance with other applicable rules, laws and/or regulations.

  1. No Warranty

You acknowledge and agree that the Services are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Services and any content, products or services accessed or obtained thereby is at your sole risk and discretion.

Collar does not represent or warrant that: (a) the use of the Services will be secure, timely, uninterrupted or error free or that they will be compatible or operate in combination with any other hardware, software, system or data; (b) the Services will meet your requirements or expectations; (c) errors or defects in the Services will be corrected; or (d) the Services and Collar’s servers are free of viruses or other harmful components.

All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby excluded and disclaimed to the fullest extent permitted under the law.

The Services may be subject to limitations, delays, and other problems inherent in the use of the Internet and electronic communications (including problems inherent to the computer or electronic device you use). Collar is not responsible for any delays, delivery failures, damages, or losses resulting from such problems.

No advice or information, whether oral or written, obtained by you from Collar or from the Services shall create any representation, warranty or guarantee. Furthermore, you acknowledge that Collar has no obligation to support or maintain the Services.

Collar disclaims any and all liability or responsibility in relation to the content made available through the Services, including but not limited to the Content uploaded by users or the third party content and services. Collar is not responsible or liable in any manner for the third party content and services associated with or utilised in connection with the Services, including the failure of such third party content and services.

In addition, the Services may promote, advertise or sponsor functions, events, offers, competition or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subjected to separate terms and conditions; your participation in such activities is solely at your digression and risk. Collar does not accept any responsibility in connection with your participation in activities conducted by any other party.

  1. Limitation of Liability

You acknowledge and agree that your only right with respect to any problems or dissatisfaction with the services is to request for termination of your account and/or discontinue any use of the services.

In no event shall Collar or its subsidiaries, affiliates, partners, suppliers or licensors be liable for any indirect, incidental, consequential, special or exemplary damages arising out of or in connection with your access or use of or inability to access or use the services or any third party content and services, or arising out of or in connection with your conduct or the conduct of other users in connection with the use of the services including without limitation death, bodily injury, emotional distress and/or other damages resulting from communications or meetings with other users or persons you meet through the services, whether or not the damages were foreseeable and whether or not Collar was advised of the possibility of such damages. Without limiting the generality of the foregoing, Collar’s aggregate liability to you (whether under contract, tort, statute or otherwise) shall not exceed the amount of fees received by Collar in respect of the services giving rise to such claims. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.

Nothing in these Terms shall apply to or in any way limit or exclude Collar’s liability for: (a) death or personal injury caused by its negligence; (b) dishonesty, deceit or fraudulent misrepresentation; or (c) liability which may not otherwise be limited or excluded under any applicable laws and regulations.

  1. Indemnity

You will indemnify and hold harmless Collar, its subsidiaries, affiliates, partners, suppliers, licensors, shareholders, officers, employees, independent contractors and agents and all successors and/or assigns from and against any and all actions, claims, proceedings, damages, losses, costs and expenses resulting from: (a) your use of the Services; (b) your Content and/or products; (c) any use of your Account; (d) your breach of these Terms; (e) your breach of any legal or statutory requirement, duty or law; or (f) your violation of any rights of another person or entity.

If any person (“Complainant”) files a complaint with Collar in relation to any products and/or the Content listed, made available, displayed, offered for sale and/or sold on Collar Platform and requests Collar to take action against a user of our Services, the Complainant agrees to hold Collar harmless and to fully indemnify Collar against any and all liabilities, losses, costs (including but not limited to legal costs), expenses and damages of any nature whatsoever incurred or suffered by any of them as a result of or however arising from any actions that Collar may take in reliance of or as result of such complaint filed by the Complainant. The Complainant further agrees not to take any legal action or make any claim, complaints or demand against Collar in relation to such complaint.

  1. Compatibility

Collar does not warrant that the Services will be compatible or interoperable with your device or any other piece of hardware, software, equipment or device installed on or used in connection with your device. Furthermore, you acknowledge that compatibility and interoperability problems can cause the performance of your device to diminish or fail completely, and may result in permanent damage to your device, loss of data located on your device, and corruption of the software and files located on your device. You acknowledge and agree that Collar and its subsidiaries, affiliates, partners, suppliers and licensors shall have no liability to you for any losses suffered resulting from or arising in connection with compatibility or interoperability problems.

  1. Sub-contracting by Collar

Collar reserves the right to delegate, sub-contract or otherwise arrange for any related corporations, service providers, partners, subcontractors and/or agents to perform any part of the Services as Collar deems appropriate.

  1. Miscellaneous

You and Collar are independent contractors, and no agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created by these Terms.

If any provision of these Terms is held unenforceable, then such provision will be modified to reflect the parties’ intention. All remaining provisions of these Terms shall remain in full force and effect.

Except as provided herein, any failure by Collar to exercise a right or require performance of an obligation in these Terms shall not affect Collar’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach of these Terms constitute a waiver of any subsequent breach.

You shall not assign any rights or delegate any obligations herein without our prior written consent and any attempted assignment or delegation in contravention of this provision shall be null and void and of no force or effect.

These Terms constitute the entire agreement between you and Collar and supersedes all prior or contemporaneous understandings and/or agreements between you and Collar.

  1. Governing Law and Jurisdiction

You hereby agree that the laws of Singapore shall govern these Terms and that the courts of Singapore shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms.